AnsweredAssumed Answered

Radeon R7 370 black screen

Question asked by michelsardine on Sep 23, 2020
Latest reply on Sep 25, 2020 by thedudeabides420

Hi,

I'm encountering issues with my Radeon R7 370 I bought four years ago.

A few days ago, my pc crashed and I had a black screen while restarting it (with the screen led on). I realised the fans of my gpu had stopped.

 

I tried a few things and here's what I saw :

When I start my computer, after the first windows logo, the gpu fans stop and I have a black screen.

If I uninstall the gpu driver, the computer works fine (but without the gpu functionalities)

If I reinstall the gpu driver, I have a black screen once again.

Il I install a previous version of the driver, I still have a black screen. I tried with the oldest one available on the AMD website.

If I put another gpu in my computer (a nvidia geforce 9500 GS, how vintage), and I install the adequate driver, my computer works just fine.

 

Is my gpu dead ? It's clean, no dust, it doesn't smell like burnt component. It has always worked fine until now. The power supply of my computer is a Be Quiet 550W I bought to a profesional.

 

Thank you for have read this far and sorry for my english. I joign a few screens if it can help, but it's in french.

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