erico

Black screen intermittent

Discussion created by erico on Sep 18, 2020
Latest reply on Sep 20, 2020 by erico

My desktop PC is a new build.

OS: Windows 10 Pro 64bit

CPU: Ryzen 7 3700X

Mobo: MSI MPG X570 Gaming Pro Carbon wifi 8 GB

GPU: XFX Radeon RX 5500 XT

RAM: Corsair Vengeance RGB Pro  4 x 8GB @3200 MHz

PSU: Corsair RM650

Display:Samsung 4K 32" LC32H711QEUXEN  HDMI 2560 X 1440 in Freesynch mode

 

I purchased the XFX Radeon RX 5500 XT as a replacement for the RX 580 Gaming X 8GB I was using from my previous build. I wanted to take advantage of the PCI Express 4.0 capability of the new card. I did not expect to have any black screens occur. It also happends when I start up Borderlands 3, which make the PC useless if I want to game. 

 

The HDMI cable I am using is the one that was delivered with the Samsung 4K display. The cable did not give me any problems with the RX 580 Gaming X  installed.

 

I would appreciate some help in resolving this issue.

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