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AMD Chromebooks and Zoom performance issues

Question asked by micnav23 on Sep 15, 2020

Is anyone else out there seeing severe performance issues with Zoom and other video conferencing platforms (Meet, WebEx) on AMD based Chromebooks?

We have several schools that purchased HP 16W64UT Chromebook 11 G8s with AMD A4 9120C CPUs reporting serious performance issues, which we have been able to consistently replicate. We also got our hands on a Lenovo 100e 82CD0000US model with the same processor and are seeing the same problems. Very choppy video and intermittent loss of audio - in all video conf platforms - which gets progressively worse as the number of meeting participants increases.

We are NOT seeing similar issues in the following models:

Lenovo 81QB0000US (MediaTek MT8173C quad-core)

Lenovo 81MA000TUS (Celeron N4020 dual-core)

HP 1A762UT (Celeron N4020 dual-core)

Anyone else seeing this and has any advice?

 

Michael Navarrete

Charter Technology Solutions

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