AnsweredAssumed Answered

AMD Dash won't listen on port.

Question asked by mirek186 on Sep 15, 2020
Latest reply on Sep 18, 2020 by gakamath

Hi,

 

I have a very hard time with AMD Dash on our fleet of HP Elitedesk 705 G4 MT. When testing them in isolation DASH was always listening on port 623 after defined static IP address using Realtek RealManage Agent. However, doing exactly the same steps on our production subnet only one out of ten machines is listening on port 623. Some of them would listen to only briefly after initial setup and stop after shutdown, others won't listen at all. I've checked options like Wake On Lan, power saving, even updated BIOS to version 2.13, but nothing. Another very annoying option is that password can't be longer than 14 characters but Realtek RealManage Agent won't stop you from doing it and I've managed to break DASH on few machines where they do listen but I can't log in as credentials are wrong. The password is long but super easy so there is no way I've typed it wrong on three different machines, twice. So two questions really:

1. Does anyone know why on HP EliteDesk AMD Dash might not start listening on a port when enabled? It's 100% enable as otherwise, you won't be able to access Realtek RealManage Agent to even set it up.

2. Does anyone know a way to factory reset username/password?

 

Thanks

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