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Black screens while gaming and watching video files on my pc

Question asked by kileh on Sep 14, 2020

I just bought a new pc build and a monitor few days ago and these are the specs:

 

OS: Windows 10 Pro 64bit

CPU: Ryzen 3 3100

Mobo: Asus Prime B450M-K

GPU: Asus Dual evo RX 5500 XT OC 8GB

RAM: Hyperx fury 1x8 GB 3200 mhz

PSU: Cougar VTC 500w 80+

Monitor: Asus VA24EHE eyecare 75hz IPS 1080p 5ms freesync

 

(monitor is connected to the gpu with an hdmi cable)

 

So, I turn on my pc, open valorant or any steam game, and screen keeps going black for 3-4 secs then it goes away for 2 secs or something then it goes black again and so on, same if i open a video file on my pc using windows 10 Movies & TV app or using windows media player, doesnt matter, SO black screens only happen when running a game or a video, IF i restart my pc, open a game or a video again, everything goes fine and no black screens at all, which is really weird.

 

summary: black screens while gaming or watching vids, gets fixed after restarting my pc.

 

extra information:

 

  • AMD Graphics Card
    • ASUS DUAL EVO RX 5500 XT OC 8GB
  • Desktop or Laptop System
    • Desktop
  • Operating System
    •  Windows 10 Pro 64bit
  • Driver version installed
    • Radeon Software Adrenalin 20.4.2
  • Display Devices
    • Asus VA24EHE 1920x1080 @75hz IPS Freesync compatible connected with HDMI
  • Motherboard + Bios Revision
    • Asus Prime B450M-K Bios Version: American Megatrends Inc. 2006, 11/13/2019
  • CPU/APU
    • Ryzen 3 3100
  • Power Supply Unit  Make, Model & Wattage
    • Cougar VTC 500w 80+
  • RAM
    • HyperX Fury 1x8 GB 3200mhz  (8GB total)

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