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ASUS A15 FX506IU stuttering (Ryzen 7 4800H)

Question asked by lowerus on Sep 14, 2020
Latest reply on Sep 15, 2020 by mstfbsrn980

Hi, i have a gaming laptop ASUS TUF A15 FX506IU (Ryzen 7 4800H, 1660Ti, 16gb RAM 3200 Hz, 512gb NVMe SSD)

In a random time moment (about every 4-6 hours) my system is a stuttering on 1-2 seconds. It may be in windows, in games (whatever). Is a huge fps drop (from 144 to 4-5 fps) and audio stutter.

This bug does not depend on the load on the PC, as well as on running applications. It also does not depend on the power plan.

IN .rar ARCHIVE: I am attaching a video of how it looks. Attached is a report from MSI AfterBurner that captures the moment of stuttering. Also a report on system configuration from CPU-Z in .html format.

I tried to install different versions of Windows, different versions of drivers. Now there are drivers from the website of the laptop manufacturer (Asus, model TUF GAMING A15 FX506IU).
Something tells me that this is a problem in the chipset / integrated graphics driver, since the processor is still quite new.
I'd love to see an official response from AMD.

HELP ME PLEASE!!!

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