AnsweredAssumed Answered

Cooler Master Software says "Please plug in your cm devices to continue"??

Question asked by prudentes888 on Sep 11, 2020
Latest reply on Sep 13, 2020 by prudentes888

I am trying to change the RGB settings on the Wraith Prism Cooler that comes with my Ryzen 7 3700X processor. The cooler master software says "Please Plug in your cm device to continue." Of course, it is plugged in. You can't move past this screen. The motherboard is the ROG Strix X570-E. I have the Wraith plugged into the CPU header and all is working well. I have tried plugging it into another 12V but I get an on-screen warning say to plug in the CPU to the right plug. Really appreciate a solution or guidance towards one. I should say, in case it isn't clear...I want to change the color of the RBG in the cooler and the Cooler Master Software should allow me to do that if I could get it to recognize the unit.