5700 xt black screen, reset pc

Discussion created by dawla11 on Sep 6, 2020
Latest reply on Sep 10, 2020 by friyayay

======================== PC SPECS ========================

  • AMD Graphics Card
    • ASUS radeon rx 5700 xt
  • Operating System
    • Windows 10 64bit Version 10.0.18363 Build 18363
  • Driver version installed
    • In device manager: 26.20.15029.27017
    • Adrenaline: 20.4.2 released 5/15/2020 (trying with newest, same thing)
  • Display Devices
    • AOC cu34g2x, 3440x1440, 144hz
  • Motherboard + Bios Revision
    • ROG STRIX x570 e-gaming, bios 2606 version (newest)
    • ryzen 9 3900 xt
  • Power Supply Unit  Make, Model & Wattage
    • Thermaltake Toughpower Riing 1050W 80 Plus Platinum
  • RAM
    • hyperx fury 2x8gb 16/18/18




====================== MAIN PROBLEM ======================


When I am playing games, there is randomly black screen, i hear all in-game sounds and the other programs sound but there is pc reset after few seconds.


OCCT tests goes well but problem appears when playing games.


logs from hwinfo in attachment (from crash when playing)





=================== WHAT I WAS TRYING? ===================


What i was trying to solve it?


0. Turn off/on pc (usually works with everything)

1. Fresh windows installation

2. Fresh windows installation without radeon adrenaline installation (just device manager and manual driver update, not from windows automatic update ofc)

3. Fresh windows installation with radeon adrenaline installation

4. Every step before with newest drivers and whql drivers

5. turn of/on adaptive sync

6. in power management, change pci express link state power management from moderate power savings to off




======================= SOLUTION =======================

ME: ??

AMD: work in progress...

ME: ???



@update 1


When I was trying to check fan tuning in amd adrenaline, I saw that maximum rpm for gpu funs is about 50%, I have set configuration to https://prnt.sc/ucfx11  and seems working good, no time for now to check playing longer but no crash for 35 min of game, will check longer today


@update 2


playing 1h rdr2, no crash, i think this is a problem with temperatures and default gpu fan settings, still checking...


adrenaline version 20.4.2

fan settings:





*temp drops = exit to desktop


@update 3


this is not a problem with temperatures, black screen crashes still appears for example in apex legends

I have notice that temperatures settings after crash come back to default (95°C = 47% fan speed ?!!?!) https://i.imgur.com/Kl6UDht.png