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Random Reboots ,Ryzen 3700x , RX 5700 XT, WHEA-LOGGER event id 18

Question asked by blackeswadeh on Sep 1, 2020
Latest reply on Oct 16, 2020 by accn

Hey guys

so I got this build : https://pcpartpicker.com/list/9R793t

Computer Type: Custom build

GPU: PowerColor Red Devil Radeon RX 5700 XT 8GB GDDR6 Graphics Card

CPU: AMD Ryzen 7 3700X 8-Core, 16-Thread Unlocked

Motherboard: Gigabyte X570 AORUS Elite

RAM: Corsair Vengeance LPX 16GB (2 X 8GB) DDR4 3600

PSU: AORUS P750W 80+ GOLD Modular

Case: Antec Performance Series P120 Crystal E-ATX Mid-Tower Case,

Operating System & Version: Windows 10 Pro Version 2004

GPU Drivers: Adrenaline 20.8.3

Chipset Drivers: 2.07.14.327

Background Applications: Chrome Browser/idle/gaming

Description of Original Problem: so I've been suffering for random crashes involving black screen audio freeze (there is no BSOD) , and there is no specific trigger for the reboots.

it could happen while gaming ,or even watching YouTube videos on browser or sometimes even at idle startup

 

after the random reboot occurs : I open up the event viewer and find a critical event called kernel-power event id: 41

And more importantly I also find an error event called WHEA-LOGGER event id :18

after reading a bit about this event it specifies that a hardware error triggers it

yet can't be sure what exactly caused the problem, might be the cpu or the gpu or even the mobo

Event snap-shot: : https://ibb.co/RPNfYBd

 

Troubleshooting:

  1. buying a new PSU (AORUS AP750GM)

  2. reinstalling OS (like 100000000 times)

  3. DDU on daily basis (literally daily since I lost hope)

  4. ran variety of stress tests starting from 3D-Mark , Prime 95 , FurMark, OCCT

  5. ran diagnostic health test for both my HDD & SSD

  6. Done several times CMOS RESET

  7. always up-to-date when it comes to GPU drivers and bios version

  8. tried non beta drivers & beta drivers , problem still persists ....

bottom of line I've literally tried everything , yet still suffering from these random arbitrary reboots

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