ozencb

5700XT - Not getting image output on screen wakeup

Discussion created by ozencb on Aug 30, 2020
Latest reply on Aug 31, 2020 by fyrel

I purchased a Sapphire Pulse 5700XT a week ago and I have been having problems from day one.

 

At first I realized the issue when tried to wake the screen up after it sat idle for 15-20 mins (I set the screen turn off time to 5 mins on Windows). I got a blank screen on wake up and nothing I did brought the image back. I turned the monitor off/on, then I saw a TV static like image (https://www.reddit.com/r/AMDHelp/comments/63k6uo/colorful_static_screen/) show and disappear a few times, after which the desktop showed. But then the monitor showed this error(https://imgur.com/a/8SE3iqu), and the image looked a bit funky. I cannot really pinpoint what's wrong with it but I can easily notice that there is something wrong with it on first glance.

 

I had the latest driver at that time so I downgraded to 20.4.2. It seemed to be working for few hours, I did some screen wakeup tests and they did work fine until an hour ago

 

I was using an Nvidia 1050ti on my PC until this recent upgrade, also I have used multiple other laptops with this monitor so I am sure there is nothing wrong with it.

 

Please help me solve this issue. I really love how this card performs in games and I got it for a decent price, I don't want to return it. Any ideas about what might be wrong?

 

GPU: Sapphire Pulse 5700XT

CPU: Ryzen 3600

Mobo: Asus Prime B550M-A Wifi

PSU: Seasonic 650W 80+ Gold

RAM: HyperX Fury 16 GB 3200 Mhz

OS: Windows 10 2004 x64

Driver: 20.4.2

Mobo BIOS: Version 1004

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