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rsant1092
Journeyman III

Service request length of time

Hi, I received a service number for an issue I'm having with my AMD Ryzen CPU about two days ago but I haven't received any other instructions. This is all I received: 

Dear Customer,

Your Service Request has been received and will be processed shortly.  Depending on the nature of your inquiry, further automated messages with additional instructions might follow.

Service Request: {ticketno:[]}

We thank you for your patience.

Best regards,

AMD Global Customer Care

I also received this email the same day: 

Dear Customer,

Thank you for contacting AMD Global Customer Care.

We have created a Customer Care Support account based on the details you submitted with your service request.

A separate email containing your service request reference number will follow.

Thank you for choosing AMD!

Best regards,

AMD Global Customer Care

I sent the email about two days ago (8/21 and it is now 8/23) and I just wanted to make sure I didn't miss anything. 

Thank you. 

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1 Reply

Unfortunately we are just users here like you. You can file another ticket and reference the first ticket if you feel you must. Remember they don't work on the weekend so at most it's been about a one business day. 

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