AnsweredAssumed Answered

Service request length of time

Question asked by rsant1092 on Aug 23, 2020
Latest reply on Aug 24, 2020 by pokester

Hi, I received a service number for an issue I'm having with my AMD Ryzen CPU about two days ago but I haven't received any other instructions. This is all I received: 


Dear Customer,

Your Service Request has been received and will be processed shortly.  Depending on the nature of your inquiry, further automated messages with additional instructions might follow.

Service Request: {ticketno:[]}

We thank you for your patience.

Best regards,

AMD Global Customer Care



I also received this email the same day: 


Dear Customer,

Thank you for contacting AMD Global Customer Care.

We have created a Customer Care Support account based on the details you submitted with your service request.

A separate email containing your service request reference number will follow.

Thank you for choosing AMD!

Best regards,

AMD Global Customer Care


I sent the email about two days ago (8/21 and it is now 8/23) and I just wanted to make sure I didn't miss anything. 


Thank you.