AnsweredAssumed Answered

RX590 Display Driver Freezing

Question asked by neilreduk on Aug 19, 2020
Latest reply on Aug 23, 2020 by mstfbsrn980

Building a gaming PC with my son, and we're soooo close.


After the first few minutes the screen freezes for a few seconds, then goes blank before carrying on as normal (for a short while). Event viewer typically reports:

Display driver amdkmdag stopped responding and has successfully recovered.

Faulting application path: C:\Windows\system32\dwm.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\atidxx64.dll


It’s not clear that there’s any pattern. It doesn’t like opening Edge with the standard msn front page, but runs youtube vids fine (only crashing after I’ve closed yt down).


I’m running an AMD RX590 GPU, though it seemed to behave in a similar way when using a stop-gap Nvidia Quadro K600 so I suspect it’s not the GPU at fault, though I’ve run through various possible fixes on that front too.


The only way to stop it is to uninstall the AMD drivers and reply on the standard Windows universal driver. Not ideal as graphics intensive games run at barely a few fps.

I’ve tried, without success:

  • Latest drivers
  • Windows update
  • Dell SupportAssist diagnostics (POST hardware scan also reports no issues).
  • Power Management set to high performance
  • Set the GPU fans to run constantly (though it seemed to be running at a reasonable temp anyway)
  • TdrLevel set to zero, this just made it hang permanently
  • disable "Link State Power Management" in Windows
  • Underclocking GPU using Wattman (15% lower power limit)
  • Modular PCIE cable from PSU
  • Cleaned out the GPU cooling fins and check the fans
  • TdrDelay set to 8
  • Sfc /scannow


The CPU & GPU temperatures stay within normal range (as low as 31 and 42 C respectively when freezing).


I have noticed that the RAM SOC is set at around 0.87v - from what I've read elsewhere this may be rather low.

Current set-up:

Dell Inspiron 5675 - purchased used as a case, PSU and mobo only. Fresh installation of Win10

BIOS 1.3.7 (latest)

CPU: Ryzen 5 1600X

Graphics: Powercolor AXRX590 8GBD5-DHD

PSU: Seasonic GM-750 (yes, upgraded from the stock 460w unit to a rating far in excess of that recommended for that graphics card).

8Gb Corsair RAM (intending to add more of course)

Various monitors (using DVI or VGA)