AnsweredAssumed Answered

monitor black screen, 2nd monitor purple, random black screen freeze crashes

Question asked by shangles on Aug 15, 2020
Latest reply on Aug 28, 2020 by shangles

AMD 5700XT


Windows 10 64 bit

Driver version: 20.8.1

BenQ xl2430T @144hz display port

Eizo foris @60hz fs2333 HDMI

Gigabyte aorus elite x570 Bios F20

Ryzen 3900x

Superflower leadex platinum 550w

g.skill trident z 32gb 3600


My main monitor sometimes just black screens randomly and I have to turn it off and then on again to get a display back. My second monitor will turn purple and again I have to turn it off and then on again to get rid of the purple colour.

Mostly happens at startup but can happen randomly during web browsing and gaming quite annoying.

2 driver revisions ago the purple thing did not happen the black screens did still happen though. I did fix the purple colour issue by rolling back my drivers however because of Horizon Zero Dawn's release and the performance increase I decided to go to the latest version I could and the purple colour issue still happened.


Certain games that push my system like Resident Evil 2 remake, Yakuza Kiwami 2, Three Kingdoms Total War, Star Wars Jedi: Fallen Order, Horizon Zero Dawn I sometimes get random black screen freezes which eventually will turn into a crash. But this even happened during Life is Strange 2. Sometimes when the game crashes I get blue screens as well like video_tdr failure: atikmpag.sys.

Recently I alt tabbed during Horizon Zero Dawn at least twice to web browse and forgot the game was on and the game crashed. I usually leave settings at default, but depending on the FPS I will bump it up to high and if possible ultra.