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System crash with 5700XT very frequently and randomly; but swapping this with RX 580 crashes neither systems

Question asked by santhu221633 on Aug 7, 2020

I have a PC with Sapphire Pulse 5700XT as my GPU. When I play games or watch video, it crashes my system.

But I swapped this with my friend's Rx 580. It doesn't crash my system with Rx 580 and my friend's system with 5700XT.

 

I am perplexed why it crashes my system only, with RX 5700XT. 

 

Long story:

Crash will happen while playing in game after 5-30 seconds. But while playing CSGO it never crashes but games like GTA5, Darksiders etc always crashes my PC and easily reproducible.

 

When I mean crash, the monitor goes black, random noise sound from speakers and then system restarts immediately.

 

So, I tried by replacing my Graphics card with my friends GPU.  Now, it is working great with no crashes. I used Radeon RX  580 Series Sapphire Pulse GPU and my system is running since last 5 days.

 

I am perplexed why my system crashes randomly with 5700XT but not with 580. The only difference in system assembly is that RX 580 needs 8pin  Power supply and RX 5700XT needs 14 pin power supply.

 

I even tried by changing PSU but it is not helping.

 

I tried by inserting my GPU (5700XT) in my friends system and it is working great. Now I am more confused.

 

I am guessing that there is no issue with either GPU or my system or my friends system. I feel there might be some compatibility issues. 

 

 

 

System Spec :

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation

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System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 9 3900X 12-Core Processor, 3800 Mhz, 12 Core(s), 24 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1.80, 20-04-2020
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING EDGE WIFI (MS-7C37)
BaseBoard Version 1.0

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Installed Physical Memory (RAM) 16.0 GB

// others added below

 

 

Please help me in fixing my system. Let me know what further details you guys need.

 

Peace.

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