AnsweredAssumed Answered

video dxgkrnl fatal_error

Question asked by ferrugembio on Aug 5, 2020
Latest reply on Aug 22, 2020 by ferrugembio

Hello! Since the beginning of the year I have been facing this problem with the blue screen video dxgkrnl fatal_error. My notebook has two cards an intel HD 5500 and an AMD Radeon R7 M265. Windows 8.1 x64. When I enter games the AMD board starts to be used there is the problem, the blue screen happens. I spent a lot of time researching and already: I uninstalled and reinstalled the drivers for the two video cards (several versions of AMD and DELL which is the brand of the note) The error basically happens in games where the AMD board is used. I saw that a fix was developed by microsoft to solve this specific problem, only that the file is no longer available for download. I would like a solution. Thank you very much in advance