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shut down hangs following update (AMD System for HP Pavilion gaming laptop

Question asked by bam on Jul 21, 2020
Latest reply on Jul 22, 2020 by bam

Slow shut down following update: AMD - System

shut down takes about 1-2 mins. Not cool!


NB. a few days ago my system updated to the 2020-07 Windows update (version 2004) HOWEVER, I did not have shut down issues following this. This issue happened today (four days later)


Apparently, AMD knows about this already.

Under Known Issues:

"AMD is investigating isolated reports of intermittent system hangs while exiting system sleep on some AMD Ryzen™ 3000 Series Mobile Processors with Radeon™ Graphics. " 


Anyway, We want a fix please !!!!


Maybe a work around? How to roll back/restore things prior to that AMD system update?




all things are updated and clean.

already troubleshooted power settings via windows trouble shooter.

"turn on fast-start up" is disabled (which tends to fix these slow shut down issues), did not work in this case



my specs:

HP Pavilion Gaming - 15-ec0003ca

Windows 10 Home 64 bit

System Bios F.05




AMD Radeon(TM) RX Vega 10 Graphics

2048 MB
DDR4 1200 MHz



AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx
4 Cores

8 GB


Radeon Software version 20.7.2