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MSI RX 5600 Gaming X Crashes

Question asked by skycyclepilot on Jul 16, 2020
Latest reply on Jul 18, 2020 by adamwowjkez0r

I just bought an MSI RX 5600 XT Gaming X graphics card about a week ago.  The first day, it crashed - black screen followed by a reboot - twice, while simply viewing YouTube videos.  This, in a system that had been running an RX 480 for years without issue.  I performed a safe mode DDU uninstall, then installed the latest drivers only, without the Adrenalin software.  And, a week later, it just crashed again - when changing tabs in Chrome.  It has yet to crash when gaming.

 

Again, this occurred in a system that had been running an RX 480 for years...  I'm running an ASRock X370 Gaming K4 board with a 3700x processor, 16 GB DDR4, NVMe drives, and a tier one EVGA 750 watt G2 power supply, all in a very well ventilated Antec 900 case.  I am running updated Windows 10 x64, latest motherboard BIOS, latest video card BIOS, etc.

 

I've got a couple of weeks before I have to decide whether to keep this card, and MSI has been no help.

 

Before I give up, and go back to my trusty RX 480, does anyone have any suggestions.

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