ukorphan

Serial Number Format for Warranty request not recognised

Discussion created by ukorphan on Jul 16, 2020
Latest reply on Jul 17, 2020 by elstaci

Hey,

 

As per the title, SN for my AMD Ryzen 7 1700 is not being recognised by the warranty RMA form (https://www.amd.com/en/support/kb/warranty-information/rma-form )

 

SN is taken directly from the front of the CPU and is definitely correct. Is this a known issue or am I missing something?

 

SN is - 9R6597xxxxxxx

 

Any help appreciated.

 

Regards,

 

J

Outcomes