AnsweredAssumed Answered

Driver for AMD mobility Radeon HD 5570 in Windows 10

Question asked by wolfgangundgeorg on Jul 15, 2020
Latest reply on Jul 20, 2020 by wolfgangundgeorg

Hello!
My "HP Omni 27-1010eg Desktop-PC" with the "AMD mobility Radeon HD 5570" graphics card and Windows 10 (64 Bit) can't use the graphics card at all.
I have updated the Bios, reinstalled Windows several times, updated Windows, disabled every Antivirus, Firewall and Antimalware program (that I found), and still found no way to install the correct driver for the graphics card.
Neither your Auto Detect Tool nor the manually selected driver, nor the driver selected by the (now disabled) Windows Update, nor any third party driver I could find can be installed without immediately crashing Windows. The only way to use my computer outside of Safe Mode is to either uninstall the amd drivers with your DDU or to disable the graphics card in the device manager.
I have followed every guide I could find on your community forums, but nothing worked.
Please let me know if you need additional information to help me.

Outcomes