popesey

No 4k resolution options in windows on my AMD Radeon RX 550

Discussion created by popesey on Jul 14, 2020
Latest reply on Jul 17, 2020 by elstaci

Hi I've have recently invested in a new Dell OptiPlex 7070 i7 workstation. It currently has a AMD Radeon RX 550 graphics card installed which i plan to take advantage of and use. I can't figure out how to run my monitors at UHD (4K) resolutions though. In windows the maximum resolution option is set at 1920x1080. I cannot select a higher resolution and it dosen't give me a higher resolution option to select in display preferences. I know my MiniDP to HDMI adapters and HDMI cords are 4k compliant - I have success at running 4k to my monitors (Samsung U28H750UQE model - 4k monitors) on other systems using the same set up, the same cords and adapters. So i know it's not the cords or adapters that are causing the issue. I have tried installing the latest drivers and software aswell as rolling back the driver using the clean install technique. I have spent quite alot of time trying to figure out what the issue is. Any help would be kindly appreciated.

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