AnsweredAssumed Answered

AMD Radeon rx 640 not detecting?

Question asked by maazaowski on Jul 13, 2020
Latest reply on Jul 15, 2020 by maazaowski

Hello everyone!

 

I have a Lenovo E15 laptop with i7 10th Gen and AMD Radeon rx 640.

 

When I go to Device Manager, it shows under Display Adapters that AMD Radeon RX 640 drivers are installed and updated. However, when I go to dxdiag, it doesn't detect AMD graphic card. Instead, it detects Microsoft Basic Display Driver.

 

Moreover, when I go to taskbar to check the GPU utilization, it detects Radeon RX 640 but shows 0% utilization.


Do I even have AMD Radeon installed in my laptop? If you guys can guide me, I will highly appreciate it.

 

P.S. I didn't buy the laptop, it was given to me as a gift.

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