AnsweredAssumed Answered

Radeon Chill - Random Black Screen

Question asked by zargan on Jul 10, 2020
Latest reply on Jul 11, 2020 by zargan

Hey guys,

after some testing with freesync I think there is a problem with radeon chill.

 

Everytime I use it my monitor turns black for 2-3 seconds randomly like 1-2 times while playing for hours. So its not frequently.

 

When I dont use it, the issue isnt there. So makes sense that I think there is a problem with it, huh? :-D

 

I use 2 monitors and only the monitor where the game is running turns black. After screen is returning, everything is still fine. No crashes.

 

Is happens in all games that I actually play which are:

 

Red Dead Redemption 2

Rocket League

Monster Hunter World

 

Before this card I used a Geforce GTX 1070. There wasnt that issue.

Windows Event Viewer has no entries at the time of black screen.

 

Setup:

 

(Updates, Drivers, Bios, Firmware is on latest version. Also did a driver reinstall while using DDU and tried all bios modes of that GPU)

 

Sapphire RX 5700 XT Nitro+

 

Windows 10 Home (64x)

AMD Ryzen 7 2700X

MSI X470 Gaming Plus

16GB RAM

 

2 Monitors:

Both Iiyama G-Master PL2730H

75Hz

Freesync enabled on both

Connected via DP

Changes cables, no difference.

 

Any ideas?

 

Thanks.

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