Grey Screem when i'm playing

Discussion created by panchosso231 on Jul 6, 2020
Latest reply on Jul 30, 2020 by chris1969

Describe your system:

  • AMD Graphics Card
    • Asus TUF Gaming rx5600XT 6gb OC
  • Desktop or Laptop System
    • a recently assembled pc
  • Operating System
    • Windows 10 64bit whitout pending updates
  • Driver version installed
    • Radeon Software Adrenalin : -First tested version 20.5.1
    • -Second tested  version 20.4.
  • Display Devices
    • Smart TV Samsung  1920x1080 @60Hz cable used HDMI 
  • Motherboard + Bios Revision
    • X570 AORUS ELITE3 Bios Revision F20a
    • Ryzen 5 3600X 
  • Power Supply Unit  Make, Model & Wattage
    • evga 600w 80+ white
  • RAM
    • 16GB (8x2 ddr4 3200 hz)


Describe your issue:


I can play irregular times, since the problem occurs randomly, the problem is that my screen goes to black or gray, like a television with no signal, my PC sticks and then restarts, it will be that the card is bad and I must return it to the seller?



puedo jugar tiempos irregulare, ya que el problema se presenta aleatoriamente, el problema consiste en que mi pantalla se va a negro o gris, como una television sin señal, mi pc se pega y posteriormente se reinicia, sera que la tarjeta esta mala y debo devolverla al vendedor?


Of course, thank you very much for reading and responding to this concern.