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RX580 Driver Update hang freeze

Question asked by kmiklas on Jul 5, 2020
Latest reply on Aug 9, 2020 by nickj99

[Windows 10 Pro - 64 bit]

 

Adrenalin 2020 Edition 20.4.2 driver installation hangs [1]. Specifically, in the middle of the install, the entire machine just freezes... audio buzzes... cannot move the mouse or do anything. Power cycle required.

 

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

- New install of Windows; not a reinstall, completely started from scratch with a new drive and fresh install.

- Uninstalled default driver (Radeon RX 580 Series) from device manager

- Turned off automatic updates

- Rebooted in safe mode

- Unplugged network cable

- Ran setup as root

- Attempted to install manually by choosing C:/AMD/Win10-Radeon-Software-Adrenalin-2020-Edition-20.5.1-June10

- Radeon RX 580 Series drivers are installed, which I believe are auto-installed by windows.

 

Perhaps some conflict between the Windows default driver and the AMD driver.

 

Very frustrating... a driver installation is #1 on the user experience list. This needs to be smoother, or clear work-around from AMD available. Googled for two solid hours.

 

1. https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 

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