AnsweredAssumed Answered

Laptop shuts down due to overheating during gaming.

Question asked by outlawluke7 on Jul 1, 2020
Latest reply on Sep 12, 2020 by outlawluke7

Laptop Specs: Dell Inspiron 5559, i7 6th Gen, 16GB RAM, 1TB SSD, AMD Radeon (TM) R5 M335 graphics card.

Game works absolutely fine when not connected to charger. I checked the graphic card usage during game:

  • While connected to charger: the GPU is being used between 30–40% while the Intel integrated graphics’ usage goes up to 15–20%. Overheats to 90C+.
  • When not connected to charger: GPU usage is 80% and Intel integrated graphics 1%. Maintains a steady temperature of 69C (normal temperature on standby is 45–50C).

I have deleted the wabmg.exe file as some forums suggested it could be the problem. Did not help. Power settings have been set to same as during charge vs on battery. Yes, I have configured the game on the AMD software as well and have set the specs to absolute minimum of everything (on the AMD software as well as the game settings).

I had this issue with FIFA 14 as well, I can safely say that the problem is due to the system using the Intel integrated graphics during charge. I fixed it around 3 years ago, I just can't remember how. Please help.
fifa20 overheating