benlaj

Remote Desktop failing after 19.50.23.01 update

Discussion created by benlaj on Jun 29, 2020

Hello,

 

Since I've update to latest 19.50.23.01 version update done through Windows Update, I've been getting remote desktop connection issues with failed connection due to a protocol error (see attached picture). I've noticed that Microsoft Remote Display Adapter is crashing (see attached picture), which was not the case before. Reverting to previous version of driver works and using new driver on 1803 OS Feature Update works so difficult to pinpoint actual source. Here's the system configuration:

 

Radeon Software Version - 19.50.23.01
Radeon Software Edition - Adrenalin
Graphics Chipset - AMD Radeon(TM) R2E Graphics
Memory Size - 512 MB
Memory Type - DDR3
Core Clock - 300 MHz
Windows Version - Windows 10 (64 bit) 1909
System Memory - 4 GB
CPU Type - AMD GX-212JC SOC with Radeon(TM) R2E Graphics
Radeon Software Version - 2020.0220.0813.14788
Driver Packaging Version - 19.50.23.01-200220a-352388C-AES
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01432
OpenGL® Version - 26.20.11000.13587
AMD Audio Driver Version - Not Available
Vulkan™ Driver Version - 2.0.127
Vulkan™ API Version - 1.2.131
Graphics Card Manufacturer - Built by AMD
Graphics Chipset - AMD Radeon(TM) R2E Graphics
Device ID - 9856
Vendor ID - 1002
SubSystem ID - 0123
SubSystem Vendor ID - 1002
Revision ID - 01
Bus Type - PCI
Current Bus Settings - PCI
BIOS Version - 015.042.000.002
BIOS Part Number - 113-C69300-100
BIOS Date - 2014/01/07 11:38
Memory Size - 512 MB
Memory Type - DDR3
Memory Clock - 667 MHz
Core Clock - 300 MHz
Total Memory Bandwidth - 10 GByte/s
Memory Bit Rate - 1.33 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

 

I know system is old and we see this when it is under heavy load, especially at startup.

 

Thanks

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