AnsweredAssumed Answered

AMD graphics driver installation problem

Question asked by zeyadsbaih on Jun 25, 2020
Latest reply on Jun 26, 2020 by zeyadsbaih

Hello everyone 

Recently, my laptop suddenly freezed during a gameplay, so i restarted, but the screen is black and the windows won't boot normally, so i booted the windows in safe mode,  i found that the graphics driver causes the windows to freeze, so i disabled the graphics drivers and the windows booted normally, but now i am trying to reinstall the drivers again and still have the same issue, i applied most of the internet methods and non of them worked so far.

I tried to:

 

- Update the windows to last version.

- reinstall a clean windows.

- update all of the drivers.

- uninstall AMD drivers using DDU.

- install the graphics driver from device manager.

 

My device is:

Lenovo ideapad y700 14isk, graphics card AMD R9 M375, windows 10 home.

 

Does this mean that my graphics card got damaged? How can i solve and manage this problem, i need help please. 

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