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5700 XT owners w/ black screens/autoreboots/BSODs/etc - does changing RAM speeds help?

Question asked by darkestlight on Jun 24, 2020
Latest reply on Aug 10, 2020 by accn

With 20.4.2, I had many black screens where the system would hang and then after a few seconds my GPU fans would go to 100%

But two days ago, via bios I both deactivated XMP and put my 3400MHz RAM back to it's automatic default profile, which set it back ti 2133MHz. And I've played about 20/25 hours in Borderlands 2 crash free over those two days, when I couldn't even get 2 or 3 hours crash free. I was originally tempted to think about whether my RAM and its timings were implicated in my crashes by comments in this Reddit thread.

I have seen some rare stuttering, whether that's due to decreased performance from removing my RAM overclock, capping Borderlands 2 at 30fps (I was thinking maybe the HDMI/DP cable was bad and so with reduced bandwidth I might get no crashes, which didn't true) or not having Freesync enabled or some driver malfunction.

I've also tried a bunch of other stuff to try and be able to actually play my games, I'll list the changes and whether or not I've kept them so my case can be more reproducible for you guys.

Kept or irreversible - Radeon Software (RS): Deactive Freesync, power limit to max (+50%) in RS, change Windows power plan settings (originally I was on Ryzen Balanced and I just set deactivated managing of the PCIe link, thought that would get rid of crashes and it didn't, but now I've just switched to Ryzen High Performance), deactivate Radeon Chill (had originally set it to max 75 and min 30, then max 60 and min 30, now just deactivated because I don't want to tempt the capricious and frankly malicious driver gods and I'll just use in game fps caps where possible), deactivate Enhanced Sync, use HDMI instead of DP, Game Mode and Game Bar deactivated, SFC /scannow tried in admin powershell

 

  • Reversed - switched to 19.8.1 because for my specific 5700 XT model it's the driver listed on the page which made me think it must work, but it just gave me black screens without autoreboots, so I DDU'd and went back to 20.4.2
  • automatic undervolt with RS (1149mV) (reversed when I reinstalled the driver)
  • in bios. activation of XMP and overclock of RAM to stated 3400MHz using the given profile

 

My specs

X570 MSI Tomahawk (stock BIOS)

3700X (with stock cooler) (I would be only partially surprised if changing RAM speeds didn't change anything for Intel CPU owners)

Gigabyte OC Gaming 5700 XT

PV416G340C6K Patriot DDR4-3400 CL16 (Edit: forgot to mention this is on the QVL for my mobo)

Corsair TXM Gold 750W

AOC Q3279VWFD8 (1440p, 75Hz)

 

My WhoCrashed reports (the earliest reports here may correspond to the 19.8.1 driver rather than 20.4.2, I don't remember when I tried 19.8.1)

On Tue 23/06/2020 17:04:29 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062320-6843-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF8006DC109F0)
Bugcheck code: 0x116 (0xFFFFC38E23F82010, 0xFFFFF8006DC109F0, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 23/06/2020 17:04:29 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmpag.sys (0xFFFFF8006DC109F0)
Bugcheck code: 0x116 (0xFFFFC38E23F82010, 0xFFFFF8006DC109F0, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 23/06/2020 16:16:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062320-7093-01.dmp
This was probably caused by the following module: dxgmms2.sys (0xFFFFF803389C6DA3)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803389C6DA3, 0xFFFFF8032C880920, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 23/06/2020 16:10:23 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062320-10375-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3DDA20)
Bugcheck code: 0xBE (0xFFFFE70021E494D4, 0x8A00000000200121, 0xFFFFC28356B1F090, 0xA)
Error: ATTEMPTED_WRITE_TO_READONLY_MEMORY
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 21/06/2020 22:02:30 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062120-6625-01.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF80069E609F0)
Bugcheck code: 0x116 (0xFFFFDE8230C0E010, 0xFFFFF80069E609F0, 0x0, 0xD)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 20/06/2020 21:08:32 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\062020-6203-01.dmp
This was probably caused by the following module: atikmdag.sys (0xFFFFF8021EFFCD70)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8021EFFCD70, 0xFFFFFD05FC723478, 0xFFFFFD05FC722CB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\System32\DriverStore\FileRepository\u0355311.inf_amd64_183b8d63847c90cf\B355199\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

 

I will fiddle with RAM timings eventually and so on and report back, but for now I'm just happy to be able to actually, finally, use this card, which is definitely great (in terms of hardware). Just a shame it's taken so long to be usable.

Outcomes