ayusuf

AMD RADEON HD 8730M DRIVER PROBLEM

Discussion created by ayusuf on Jun 24, 2020
Latest reply on Jun 25, 2020 by elstaci

I have a DELL INSPIRON 15R 5521 LAPTOP with AMD RADEON HD 8730M graphic card (windows 10 pro x64)

the problem started when i tried to update the adrenalin software, the progress of installation stopped at some point and the screen froze and after that i couldn't log into windows anymore.

I installed a new windows and tried again to install the software but the same problem happened and I couldn't log into windows until I log into safe mode and uninstall the graphic driver then after that i could log into windows normally but the amd graphic card isn't identified in device manager 

then i searched the web and i found a link on amd official website that shows (how to install radeon software adrenalin 2020 edition on a windows based system) and I followed all the instructions (Close all opened applications including anti-virus, firewall, remote-access, or webcam software before attempting the install process.) and this time the installation completed and required a restart and after I restarted the system, again the same problem happened and the screen freeze and I couldnt log into windows normally without loging into safe mode and running the amd cleanup utility.

I tried so many times and its been 5 days now and I couldnt solve this problem.

PLEASE CAN ANYONE HELP ME OR GIVE ME AN ADVICE TO SOLVE THIS PROBLEM!

 

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