AnsweredAssumed Answered

Cannot launch Detroit: Become Human

Question asked by shi_ai on Jun 23, 2020
Latest reply on Jun 23, 2020 by a100n-

I have tried all the official methods of Quantic Dream, but still cannot start the game.


Computer Configuration:

Operating System: Windows 10 专业版 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 5406 (type: UEFI)
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16320MB RAM
Page File: 9775MB used, 18832MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Card name: Radeon RX 590 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E3661DA2&REV_E1
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16331 MB
Dedicated Memory: 8171 MB
Shared Memory: 8160 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Clone
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: C24FG70
Monitor Id: SAM0D58
Native Mode: 1920 x 1080(p) (144.002Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Advanced Color: Not Supported
Monitor Name: Generic PnP Monitor
Monitor Model: C24F390
Monitor Id: SAM0D2C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: Unknown
Display Pixel Format: Unknown
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0356013.inf_amd64_61ba7b1fb4cf4aec\B355483\amdxc64.dll
Driver File Version: 27.20.1017.1011 (English)
Driver Version: 27.20.1017.1011
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: 2.6 WDDM
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2020/5/25 8:00:00, 1959152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-E17D-9FC05AC2D635}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xE3661DA2
Revision ID: 0x00E1
Driver Strong Name: oem29.inf:cb0ae414b19f98cd:ati2mtag_Polaris10:27.20.1017.1011:PCI\VEN_1002&DEV_67DF&REV_E1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported


Click no response

Click to generate dmp file

Open results with VS


I just want to play a game