AnsweredAssumed Answered

Windows 10 Event ID 12 and 15:  TPM Device Driver Errors

Question asked by ardankyaosen on Jun 23, 2020
Latest reply on Jun 23, 2020 by elstaci

Both my wife and I have Asus ROG Crosshair VIII Hero (X570) motherboards (Asus BIOS 1302) with AMD Ryzen 7 3700X processors (AMD Chipset Software 2.04.28.626) that use the CPU's fTPM ability set up in the BIOS.  Occasionally, in the Windows 10 Event Viewer, we both get Event ID 12 and 15 events about TPM Device Driver Errors (I'll include an example, below).  At a guess, they might be happening upon waking from Sleep.  My wife has also run into problems with her Windows 10 PIN when that happens and has to reboot to get it to work -- I'm assuming the PIN is using the TPM for validation.  I have no idea where to report this, so I thought I'd try here to see if anyone else is seeing it.

 

Log Name:      System
Source:        TPM
Date:          6/19/2020 7:48:32 PM
Event ID:      12
Task Category: None
Level:         Error
Keywords:      
User:          N/A
Computer:      WIN10-DAVE-X570
Description:
The device driver for the Trusted Platform Module (TPM) encountered an error in the TPM hardware, which might prevent some applications using TPM services from operating correctly.  Please restart your computer to reset the TPM hardware.  For further assistance on this hardware issue, please contact the computer manufacturer for more information.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
    <EventID>12</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-20T02:48:32.2444938Z" />
    <EventRecordID>1962</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="332" />
    <Channel>System</Channel>
    <Computer>WIN10-DAVE-X570</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="locationCode">0x1c000519</Data>
    <Data Name="Data">3221225473</Data>
  </EventData>
</Event>

 

and

 

Log Name: System
Source: TPM
Date: 6/19/2020 7:48:32 PM
Event ID: 15
Task Category: None
Level: Error
Keywords:
User: N/A
Computer: WIN10-DAVE-X570
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="TPM" Guid="{1b6b0772-251b-4d42-917d-faca166bc059}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2020-06-20T02:48:32.2444899Z" />
<EventRecordID>1961</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="332" />
<Channel>System</Channel>
<Computer>WIN10-DAVE-X570</Computer>
<Security />
</System>
<EventData>
<Data Name="locationCode">0x220003ac</Data>
<Data Name="Data">3221225862</Data>
</EventData>
</Event>

Outcomes