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Windows 10 update 2004 crash with Laptop AMD APU A10-4600M ( AMD Radeon HD 7600G + 8600M)

Question asked by pushpsmarty on Jun 22, 2020

I was using Ubuntu 20.04, and after sometime I tried to install Windows 10 Update 2004. Information of my Windows version and other hardware information is given in last of the post.

After the update Windows crashes Randomly. And with chromium based browsers like Chrome and new MS Edge it crashes after 10 or 20 seconds after when browswer is open. With other softwares too but not that frequent.

 

If I try to download latest drivers from Windows update, then my drivers doesn't work, and if I download exact driver from AMD then driver works but as above mentioned crash happens.

 

As per this article Link it looks like AMD is not supporting anymore these drivers. But for me this PC looks like working completely fine. No issue at all. So are you saying that I should throw this in garbage, as just AMD is not going to release further drivers.

 

If you can't do it, then at least upload soruce to GIT, someone from open source community can try fixing/porting to newer versions of Windows or Linux. This is not a good idea abandoning existing customers.

 

I have enough money to buy any new AMD graphics, it's just my previous one is not dead yet. And your drivers are forcing me to change my choice about AMD !!

 

So either make your next hardware worst, or provide drivers till it lasts.

Thanks much for making outsanding hardware !

 

System Info:

OS Name    Microsoft Windows 10 Pro
Version    10.0.19041 Build 19041
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    PKUMAR-PC
System Manufacturer    Hewlett-Packard
System Model    HP Pavilion 15 Notebook PC
System Type    x64-based PC
System SKU    E6G00PA#ACJ
Processor    AMD A10-4600M APU with Radeon(tm) HD Graphics, 2300 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Insyde F.35, 11-11-2014
SMBIOS Version    2.7
Embedded Controller Version    1.21
BIOS Mode    Legacy 

 

Edit 14-08-2020:

Got feedback from AMD support to uninstall driver completely from DDU and install new software from Link: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8690m-series-gpu. After installation of driver from this link, my driver is not working, rather it is being stopped by windows while boot time. Error in driver properties is: "Windows has stopped this device because it has reported problems. (Code 43)". Attached screenshot.

Hope to get it resolved soon, as AMD is now looking into it :-).

 

Edit 15-08-2020:

Finally struggle of over more than a month, for some people may be more. Today I got another update from Windows Updates, for my dual graphics card. And now it looks working fine. I'll report later if see any issue.

Here is latest working version details:

Thanks AMD and MS for support, may be now my PC will live more...

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