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Graphics Cards

aphandon
Adept I

This driver has been blocked from loading

Hi I have an MSI RX5700 XT - MSI RX 5700 XT MECH OC (MS-V381) and an MSI MS-7C37 Board with an Ryzen 3700 X Cpu and get nearly every day at least in the event viewer this errors several times.

1.

The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\WINDOWS\TEMP\LiveUpdateAPI\Atiflash\atidgllk.sys

2.

The atidgllk service failed to start due to the following error:
This driver has been blocked from loading

3.

The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys

4.

The atillk64 service failed to start due to the following error:
Cannot create a file when that file already exists.

14 Replies

But are you actually experiencing any issues? It's not uncommon for the event viewer to show thousands of innocuous "errors"

0 Likes
aphandon
Adept I

Well besides that this is an Error ( Red Triangle ) which is not a normal function. Afaik error events at the startup will or can slow down your boot times. Which is not normal either. Since these events lead to an error with the AMD Cards and Updates I think they should have a look, it is their baby, their software, they have to solve it at some point in time.

I don't mind trying stuff in regards to black and green screens which are still happening some times so it got way better as at the start of the 5700er series but the card is out more than a year and it has still issues.

I`m coming from years of NVidia usage and had only once issues with a driver and thought when the 5700er series came out and I stuck around since years with the CPUs that the Card sounds promising to give them a chance with them but atm I would not try it another time if the stuff gets not fixed completely

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So the answer is No, which means there is no cause to worry. You can clear your temp file directory, most easily with Disk  Cleanup, to see if it solves the issue, but it's not really an issue and you should ignore it.

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And sorry for the edit. In my opinion, a boot time that is longer than normal is an issue. I did not invest in SSDs and NVMs to have a boot time which is and sorry if i describe it like this, feels like i have an HDD as boot drive.

This was the first thing I did. Deleted this way the folders, deleted by hand. But these folders are like a boomerang after every restart they are created new and the error is back. So it is not easily solvable. At least not in my case.

What I did to get rid of the issue was.

- DDU and clean install in Safe Mode after every driver update

- Clean install Win 10 2004 and the previous version

I Searched nearly every topic in regard to this and tried every hint and it seems there are more with similar issues. I would not have created a thread like this when I the solution would be such easy.

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aphandon
Adept I

For more information the error text.

Error 1

Log Name: System
Source: Application Popup
Date: 24/06/2020 13:25:26
Event ID: 1060
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
<EventID Qualifiers="49152">1060</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-24T12:25:26.9970435Z" />
<EventRecordID>11749</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="452" />
<Channel>System</Channel>
<Computer>DESKTOP-0JV2FOL</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys</Data>
<Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary>
</EventData>
</Event>

Error 2

Log Name:      System
Source:        Service Control Manager
Date:          24/06/2020 13:25:26
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:    
Description:
The atidgllk service failed to start due to the following error:
This driver has been blocked from loading
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-24T12:25:26.9970435Z" />
    <EventRecordID>11750</EventRecordID>
    <Correlation />
    <Execution ProcessID="800" ThreadID="12928" />
    <Channel>System</Channel>
    <Computer>DESKTOP-0JV2FOL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">atidgllk</Data>
    <Data Name="param2">%%1275</Data>
    <Binary>610074006900640067006C006C006B000000</Binary>
  </EventData>
</Event>

Error 3

Log Name:      System
Source:        Application Popup
Date:          24/06/2020 13:25:27
Event ID:      1060
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:   
Description:
The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys

The message resource is present but the message was not found in the message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Popup" Guid="{47bfa2b7-bd54-4fac-b70b-29021084ca8f}" EventSourceName="Application Popup" />
    <EventID Qualifiers="49152">1060</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-24T12:25:27.0390813Z" />
    <EventRecordID>11753</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="516" />
    <Channel>System</Channel>
    <Computer>DESKTOP-0JV2FOL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys</Data>
    <Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Error 4

Log Name:      System
Source:        Service Control Manager
Date:          24/06/2020 13:25:27
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:   
Description:
The atidgllk service failed to start due to the following error:
This driver has been blocked from loading
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-24T12:25:27.0390813Z" />
    <EventRecordID>11754</EventRecordID>
    <Correlation />
    <Execution ProcessID="800" ThreadID="12928" />
    <Channel>System</Channel>
    <Computer>DESKTOP-0JV2FOL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">atidgllk</Data>
    <Data Name="param2">%%1275</Data>
    <Binary>610074006900640067006C006C006B000000</Binary>
  </EventData>
</Event>

Error 5

Log Name:      System
Source:        Service Control Manager
Date:          24/06/2020 13:25:27
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-0JV2FOL
Description:
The atillk64 service failed to start due to the following error:
Cannot create a file when that file already exists.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2020-06-24T12:25:27.0821204Z" />
    <EventRecordID>11755</EventRecordID>
    <Correlation />
    <Execution ProcessID="800" ThreadID="12928" />
    <Channel>System</Channel>
    <Computer>DESKTOP-0JV2FOL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">atillk64</Data>
    <Data Name="param2">%%183</Data>
    <Binary>6100740069006C006C006B00360034000000</Binary>
  </EventData>
</Event>

This is the errors from one boot only and is repeated with every booting of the system

0 Likes
marcelma95
Adept II

I have an identical issue with an MSI board and a RX 5600 XT. My whole build is brand new as are all of my drivers. For me, however, my issues are not limited to a slow startup, but rather I am completely unable to perform a startup or restart without at least a few crashes. Every startup begins with the MSI pro bios loading screen, and then at some point the loading wheel freezes and my entire graphics card stops working. My monitor will shut off and i will be forced to do a manual shut down. Typically it takes 2-3 attempts before it will boot to windows. Once booted to windows, the computer will run completely fine, almost indefinitely, for hours on end. I can play games at max settings in 1440P or run a stress test fine. But occasionally, seemingly completely randomly, the graphics card will crash in the same way, where audio and everything else still works, but the computer requires a hard shut down. This is relatively rare, and manageable, but I am actively damaging my entire system by performing multiple hard shutdowns per day. To add onto the strangeness, if I use the Windows "Snip and Sketch" tool, the same crash occurs. 

I am getting the same error messages as you, and when view the Reliability Monitor, every critical event failure is due to LEDKeeper2 and LightKeeperService. These are both programs that run as a part of MSI's Dragon Center - Mystic Light., which controls the RBG lights within the computer. From what i have read this program is absolutely horrible and causes so many problems. I have been spending entire days researching this problem to no avail. I uninstalled dragon center, that didnt work. I reinstalled, that didn't work. I updated every driver imaginable, restored everything to default settings, etc. Even when you uninstall dragon center there is no way to remove the LEDkeeper2 or LightKeeperService files. Despite repeatedly granting all users full permissions I am not given permission to even view the files. Please if anyone can help I am open to any options. I know from researching that this is an issue that affects hundreds of customers. 

0 Likes
marcelma95
Adept II

These are the event viewer errors that i am seeing with every single boot:

Application: LEDKeeper2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at MSI_LED.CControl.ResetItem(Int32)
at MSI_LED.App.CloseAPP()
at MSI_LED.WindowToGetHandle.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

Faulting application name: LEDKeeper2.exe, version: 1.0.0.67, time stamp: 0x5ed5f5db
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x07382d9b
Faulting process id: 0x21ac
Faulting application start time: 0x01d64aaa578eb16e
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\Mystic_Light\LEDKeeper2.exe
Faulting module path: unknown
Report Id: 652ed6d6-2743-4335-998e-540671712481
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: LEDKeeper2.exe, version: 1.0.0.67, time stamp: 0x5ed5f5db
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x07382d9b
Faulting process id: 0x21ac
Faulting application start time: 0x01d64aaa578eb16e
Faulting application path: C:\Program Files (x86)\MSI\One Dragon Center\Mystic_Light\LEDKeeper2.exe
Faulting module path: unknown
Report Id: 84bddcbf-08b6-4a68-acd6-9b84a1e95b1b
Faulting package full name:
Faulting package-relative application ID:

0 Likes

Could you try what they state on this website?

"  So if you're experiencing weird behavior, try stopping MSI's RGB service and software and see if that helps."

0 Likes

I wish it were that simple. MSI Dragon Center, which is responsible for all MSI utilities is by far the most horrendous plague of a program I have ever used. Not only is it impossible to disable auto updates, but even when I turn off or disable the RGB alltogether, they simply turn back on at startup. I also disabled startup capabilities, and even disabled the LEDKeeper2exe. and Mystic Light (the RGB utility) on their own. No matter what, after a restart or shut down, the LEDs will turn themselves back on. I even went as far as to uninstall Mystic Light from WITHIN Dragon Center, and disabled everything possible, still the LEDKeeper2.exe and the other error programs persist, despite me having uninstalled and deleted the file in the first place. Even if i uninstall ALL of Dragon Center, i cannot get rid of its ghost which comes back with every startup. Now, on my most recent startup, i experienced severe distortion and flashing green dots on my display, as once again the PC (i presume the graphics card) crashed 3 times in a row before successfully making it to windows. Once in windows everything is fine, but the display card was glitching so aggressively i thought the computer might catch on fire (joke but not really). My system info is below. Any help would be greatly appreciated.

------------------
Module Information
------------------
Intel WIFI Drivers 21.90.2.1
Realtek PCIE Network Drivers 10.38.1118.2019
AMD Chipset Driver 2.05.04.352
Google Chrome 83.0.4103.116
Flash BIOS Button 6
MH-V381 330
Base Module 1.0.0.39
Engine 1.0.0.49
FWRescue 1.0.0.07
Game Highlights 1.0.0.11
Graphics Fan Tool 1.0.0.02
My Device 1.0.0.05
Nahimic 1.0.0.04
SDK 1.0.0.43
Support 1.0.0.42
Voice Control 1.0.0.08

------------------
System Information
------------------
Serial Number:
Product Name: X570-A PRO
OS: Microsoft Windows 10 Home 64-bit Ver.1909 (OS build 18363.900)
BIOS Version: H.60
BIOS Release Date: 11/06/2019
CPU: AMD Ryzen 5 3600X 6-Core Processor
Memory: 16 GB @
- 8 GB DDR4-3000, A-DATA Technology DDR4 3200
- 8 GB DDR4-3000, A-DATA Technology DDR4 3200
Graphics: AMD Radeon RX 5600 XT, 0 MB
VBIOS Version:
Drive: SSD, XVDD, 69.98 GB
Drive: SSD, XVDD, 80.78 GB
Drive: SSD, XVDD, 9.17 GB
Drive: SSD, XVDD, 42.9 GB
Drive: SSD, WDS100T3X0C-00SJG0, 931.51 GB
Network: Realtek PCIe GbE Family Controller
Power Plan: GUID: 9935e61f-1661-40c5-ae2f-8495027d5d5d (AMD Ryzen™ High Performance)

---------------------
Programs and Features
---------------------
Logitech Gaming Software 5.10 , 5.10.127, 20200621
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 , 10.0.40219, 20200609
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 , 9.0.30729.6161, 20200613
Microsoft Visual C++ 2005 Redistributable (x64) , 8.0.59192, 20200621
AMD Ryzen Master SDK , 2.2.0.1506, 20200625
Google Chrome , 83.0.4103.116, 20200622
Intel(R) Wireless Bluetooth(R) , 20.50.1, 20200603
Epic Games Launcher , 1.1.267.0, 20200603
OEM Application Profile , 1.00.0000, 20200530
Realtek Ethernet Controller Driver , 10.38.1118.2019, 20200625
GameInput Redistributable , 10.1.19041.3357, 20200617
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 , 9.0.30729, 20200610
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 , 9.0.30729.6161, 20200613
MSI SDK , 1.0.0.43, 20200625
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 , 10.0.40219, 20200609
Realtek High Definition Audio Driver , 6.0.1.8520, 20200530

------------------
Windows Hotfix
------------------
KB4552931 , Update,
KB4513661 , Update,
KB4516115 , Security Update,
KB4517245 , Update,
KB4521863 , Security Update,
KB4537759 , Security Update,
KB4552152 , Security Update,
KB4560959 , Security Update,
KB4561600 , Security Update,
KB4560960 , Update,

0 Likes

Are you able to disable the LED in UEFI?

0 Likes

so after a week of constant troubleshooting ive determined that the culprit is actually the AMD drivers and the faulty 5600 and 5700 series cards. While there were a variety of error messages coming from different 3rd party softwares, I have determined through trial and error/process of elimination that the only aspect of my PC that prevents it from booting to windows is the AMD drivers themselves. Regardless of any settings or programs, my PC works 100% fine until I install an AMD driver. It has progressed to the point that if there is an AMD driver installed on my PC, I cannot boot past the bios unless I am in safe mode. Furthermore, if I attempt to install an AMD driver using the Adrenaline software, it will crash every time at around 70% of the way through the installation. Occasionally, I will be able to install the driver using the device manager, but if I power off or restart my PC it will repeatedly crash while unsuccessfully trying to boot to windows. I have been frequenting various forums and it seems like the majority of 5600 customers are experiencing some type of issue in this manner. 

0 Likes

to clarify, i am still experiencing the same error messages, but only when I am using an AMD driver. 

The atidgllk service failed to start due to the following error:
This driver has been blocked from loading

The description for Event ID 1060 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\??\C:\WINDOWS\TEMP\LiveUpdateAPI\AGT\atidgllk.sys
The message resource is present but the message was not found in the message table
0 Likes
fyrel
Miniboss

Did you experience any issues when you updated the bios on your GPU?

0 Likes

I actually get this exact same error message, but only when playing Path of Exile, at all other times my computer behaves absolutely perfectly with no issues.  But have just downloaded Path of Exile for the new Lake of Kalandra League and now every so often this error occurs and freezes my whole PC so that I have to restart.   Restarted 3 times so far in the last 4 hours.

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