AnsweredAssumed Answered

Pulse RX 5500-XT fans are not spinning... And Radeon Software indicate 65535 RPM...

Question asked by arthurm2001 on Jun 22, 2020
Latest reply on Aug 12, 2020 by hardcoregames™

I have a problem with my RX 5500-XT : The fans are not spinning.

When I bought it (around 20 days ago), everything worked well.


But a few days ago, the GPU fans started to stop spinning. furthermore, Radeon software indicate 65535 RPM :


I read that the same problem was common to the RX 5700-XT with the vBIOS.

So I tried to change the vBIOS with 4 differents versions for Pulse 5500xt 4GB. Nothing changed for this 4 versions.

I tried to install the previous drivers. (reinstalling a previous version of Radeon Software) Nothing changed.

I also tried to reinstall Windows. Nothing changed.

(Desesperated, I finnaly tried to unplug and plug again the GPU to the motherbord... Nothing changed.)


An other strange thing is that i also installed Sapphire Trixx and is indicating 0 RPM... :

Note that the temperature of the vRAM temperature is not indicated.


Here, I don't know where is the issue : Is it hardware issue ?


I wanted to add that something : When Radeon software is unistalled, that does not solve the problem.


This is the 4 versions i used to change the vBIOS (with the software amdvbflashWin) :



I also tested with an other GPU (the RX 5700-xt of my brother), and the fans are working well with this card.



Please, does someone can help me ?


Thank you for your help.