AnsweredAssumed Answered

My graphics drivers keep resetting to factory default drivers.

Question asked by airchomp on Jun 20, 2020
Latest reply on Jun 25, 2020 by airchomp

I've been having issues installing the latest AMD graphics drivers for my HP Pavilion 690-0067c Gaming Desktop. Every time I get the newest drivers installed, some time afterward the system prompts me to restart my computer to "finish installing updates" or something like that. When the computer finishes restarting, it's on the factory default drivers.

The GPU is an AMD Radeon RX 550X, which I'm guessing is too low-end to keep supporting. I just bought this computer two years ago though, and expected it to do better than this. Having put up with the graphics driver update/downgrade loop long enough, I'm seeking help here.

When the correct drivers are installed, everything is fine. Then Windows Update or SOMETHING decides "oh, you have the wrong drivers for this GPU, we're going to download and forcibly install the factory default drivers for you!" This is very frustrating, because without the latest drivers, I can't utilize the various features I've come to make use of in my gaming experiences, like Radeon Chill for example.

I did notice there's a difference between what the drivers get labeled as in the system page, mostly in the form of "Radeon 550X" and "Radeon RX 550/550 Series". Is there some kind of setting or way I can tell this thing that the newer drivers are the thing to keep?

Thank you for reading, hopefully someone or something can help.