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My PC keep crashing as soon as I play the tutorial videos in Shogun 2 fall of the samurai

Question asked by amdkeepscrashing on Jun 19, 2020

My PC is:

  • Win 7 64 bit
  • RX570
  • 8GB ram
  • i7-3770
  • USB Bluetooth headset
  • single monitor
  • I have the latest drivers and BIOS

My PC will crash when I play some games and others do not. The games that it crashes on is:

  • war thunder
  • steel division


games that it does not crash on:

  • Halo Reach
  • WOT blitz


I does not crash when I play Shogun 2 Fall of the Samurai, but as soon as I start to watch the in game tutorials found in the in game encyclopedia it crashes. It flicks onto a black screen and sound continues for awhile and then that stops too. I then have to do a reset.


I find this happens when I either get a game update or a graphics driver update and is this way for awhile and comes good after a new patch.


Crash logs are attached from windows reliability console



Video hardware error

6/19/2020 4:10 PM

Not reported

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 1033

Files that help describe the problem

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80116D3010
BCP2: FFFFF88004A5E9F0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1