AnsweredAssumed Answered

My laptop crashes when installing drivers on freshly installed windows

Question asked by tafka on Jun 17, 2020
Latest reply on Jun 20, 2020 by elstaci

Hi, Just bought a old new laptop , Hope I have not thrown my money away. Turning to you for better Ideas , My google search skills have not helped me.


laptop - Alienware M17 r4 keeps crashing when I am trying to install AMD graphics drivers.I did get it installed once ran for a week and than crashed in middle of performing high graphics card demanding task .

Always used detection software first.
After the crash windows stops booting up , repair does not work, system restore does not work.So I have been just reinstalling windows every single time( I am a newby,obv)
I just ran memtest86 test Gave a Pass (RAM)
Ran Seagate hard drive Long/SMART/short etc Tests on Seagate Hard drive Tool , everything passed
Ran Alienware (it has some testing tool) It gave all clear
Tempetures are fine. (was monitoring temp during the crash). It did not make any noise ,run pretty quietly


So what else should I check , Or is that good indication that my graphics card has died or sign of motherboard being dead ?
Or could it be my integrated graphics card that has died. Or any other problem , power supply?

Or any chance it being software problem


Thank you for your help


Intel (R) Core(TM) i7 3630QM CPU
Integrated Graphics Intel HD 4000
Amd radeon hd 7970m
Fixed HDD ST1000LM-RK172 Seagate 1TB
Second HDD ST1000LM024 HN M101MBB 1TB
16GB Kingston something RAM (sry Im back at reinstalling windows