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Crash/Hang With RadeonSoftware.exe Error

Question asked by saturnine on Jun 15, 2020
Latest reply on Jun 18, 2020 by saturnine

Hi everyone, 

 

I've had issues with my computer suddenly hanging, usually during a game, but it did once happen browsing Chrome.
This particular issue never manifests as a BSOD, although I have procured a few for different reasons that I'm aware of. 

 

The hang itself starts by my screen going completely black, and is usually paired with a loud buzzing noise from the audio system. In most cases, the PC will simply restart from here within a couple of seconds, but it has hung up on the buzzing once or twice indefinitely until I forced the computer off. 


Every time I look in the event log, there's a RadeonSoftware crash message which occurs about 10-15 seconds before this crash, which I will paste at the bottom of this message.

 

There is also a critical level Kernel-Power warning about the system now shutting down cleanly, but that's relatively arbitrary, to be expected, and not particularly useful.

 

It's interesting to note that I only started getting this error around two months back. I did a clean DDU uninstall of the graphics driver, and reverted to Adrenaline 20.1.2, but still go these system crashes. I have since tried about four other versions of the Adrenaline 2020 between 20.1.2 and 20.4.2 with no changes in crash behavior.

 

I have overclocked my memory in the past, but it hasn't been overclocked for a while now, and the issue persists even at stock--not XMP--memory settings. Dozens of passes on MemTest86 seems to suggest the memory is fine. Similarly, this issue has not occurred a single time while working from home with a remote desktop connection for the past three months, and I don't think it's my power supply either. All of these components, including the rest of my computer, was bought new roughly seven months ago.

 

The primary components of this computer are a 3700x processor, and PowerColor 5700XT Red Devil graphics card on an x570 Aorus Elite motherboard. 
The power supply is a Rosewill Capstone 850M. 

My GPU is running with automatic settings, and my processor is not overclocked manually, although PBO is enabled.

 

If anyone else is experiencing similar issues, or has advice, discussion would be appreciated.

 

 

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x2a78
Faulting application start time: 0x01d6437e1df306a9
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 8ff49dde-9990-4868-a5a6-9cb36b243c37
Faulting package full name:
Faulting package-relative application ID:

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