AnsweredAssumed Answered

AMD Ryzen 7 4800H newest graphic driver(2020 Edition 20.5.1) makes Windows 10 crash

Question asked by kidogu on Jun 12, 2020
Latest reply on Aug 6, 2020 by davbryan

OS: Windows 10 2004

It randomly crashes, for serveral hours each time.

I've tried updating the OS to latest version, and even into insider fast ring, still the same, lasting a week.

I asked Microsoft for help, giving them dump files. And they said it's drivers' problems regarding usbvideo.sys,amdpsp.sys. Then I rollback my amd driver(now it is 26.20.14034.4001), and everything goes well now.

I hope AMD can look in to the problems and fix the issue.

Laptop: Lenovo R7000(Lenovo Legion 5 15)