robbers

RX 590 Crashing, ntdll.dll error.

Discussion created by robbers on Jun 8, 2020
Latest reply on Jul 23, 2020 by mikelp

I have no idea what is wrong, my RX 590 Fatboy keeps crashing, there is no pattern to this, it is, or seems to be, entirely random. 

 

My System
Ryzen 3600X with Enermax Liqmax III 360 Water cooling
Gigabyte Aorus B450 Elite
16GB Corsair Vengence 3200mhz CL16
XFX RX 590 Fatboy
Sharkoon TG5 Pro Case
Seasonic SSR-650FX Focus Plus Gold 650W 80+ Gold PSU

Acer KG271 WQHD Monitor. 

 

I recently upgraded my Mainboard and CPU, I was using an Intel i5 3570K and MSI Z77a-G43 Mainboard before, and had the same issues, I thought by upgrading it would go away. When playing the picture will freeze, Windows is still running, but I cannot do anything. If I leave the PC sometimes it crashes back to desktop, sometimes I can only restart using the power button. In my event manager I have the following error message

 

Name der fehlerhaften Anwendung: Radeonsoftware.exe, Version: 10.1.2.1798, Zeitstempel: 0x5ecc0ba5
Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.19041.207, Zeitstempel: 0xcad89ab4
Ausnahmecode: 0xc0000374
Fehleroffset: 0x00000000000fdec9
ID des fehlerhaften Prozesses: 0x2a20
Startzeit der fehlerhaften Anwendung: 0x01d63d5f4f4b2472
Pfad der fehlerhaften Anwendung: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll
Berichtskennung: 1cddba30-5f79-41e4-b97b-dfb58358b129
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

 

Last night after numerous crashes, I decided to reinstall Windows. I chose a user defined install, and formatted my C drive. Then did a clean install of Windows (build 2004) All drivers are from the manufacturers websites. Nothing I try seems to make any difference, it still randomly crashes. Strangely, if I run any testing software (Time Spy, Furmark etc) there is no issue. Just when playing a game. Using the Metric overlay, I can see that it is not a heat issue, as the Card does not run that hot. Just the howling of the fans is annoying  

 

Does anyone have a soloution?

 

Thanks in advance

 

Robert.

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