AnsweredAssumed Answered

Freeze/Hangs Sapphire Pulse RX 5600 XT on Asus ROG Z490-I

Question asked by umdogan on Jun 8, 2020
Latest reply on Sep 23, 2020 by ninhxuanluu

Hi. I've recently built a new Z490 system but unfortunately it randomly freezes and hangs every 1-2 hours and it's practically unusable right now. Suddenly, first window/application stops answering and after 1-2 seconds mouse doesn't move either. Whole system locks down and it stays like that untill I force to shutdown with power button.

 

At first I thought it could be memory related but after 8 hours of memtest figured that it's not. So opened the MEMORY.DMP file with WinDbg gave me VIDEO_TDR_FAILURE (116). Also, same freezes/hangs happens on hackintosh.

 

I can provide any other info if needed. Hope someone can help.

 

My system:

Motherboard: Asus Rog Strix Z490-I
Processor: Intel i7-10700k
Graphics: Sapphire Pulse RX 5600 XT
Memory: G.Skill 2x8 GB 3600C16
PSU: Silverstone SST-SX650-G 650W

 

Software:

Software Version - 2020.0525.1419.25779
Driver Version - 20.10.17.01-200525a-355166E-RadeonSoftwareAdrenalin2020
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01443
OpenGL® Version - 26.20.11000.13596
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.137
Vulkan™ API Version - 1.2.133
Windows Version - Windows 10 (64 bit)

 

Graphics:

GPU - AMD Radeon RX 5600 XT - Primary/Discrete
VRAM - 6128 MB - GDDR6 1750 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon RX 5600 XT
Device ID - 731F
Vendor ID - 1002
SubSystem ID - E411
SubSystem Vendor ID - 1DA2
Revision ID - CA
Bus Type - PCI Express 4.0
Current Bus Settings - PCI Express 3.0 x16
BIOS Version - 017.001.000.049
BIOS Part Number - 113-5E4111U-X4G
BIOS Date - 2020/02/25 01:45
Usable Memory Size - 6128 MB
Memory Type - GDDR6
Memory Clock - 1750 MHz
Core Clock - 1615 MHz
Total Memory Bandwidth - 336 GByte/s
Memory Bit Rate - 14.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

 

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe301779e3050, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8035b08bc30, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

 

Debugging Details:
------------------


KEY_VALUES_STRING: 1

 

    Key  : Analysis.CPU.Sec
    Value: 2

 

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-B0RL3J9

 

    Key  : Analysis.DebugData
    Value: CreateObject

 

    Key  : Analysis.DebugModel
    Value: CreateObject

 

    Key  : Analysis.Elapsed.Sec
    Value: 35

 

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 64

 

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

 

BUGCHECK_CODE:  116

 

BUGCHECK_P1: ffffe301779e3050

 

BUGCHECK_P2: fffff8035b08bc30

 

BUGCHECK_P3: ffffffffc0000001

 

BUGCHECK_P4: 3

 

BLACKBOXBSD: 1 (!blackboxbsd)

 


BLACKBOXNTFS: 1 (!blackboxntfs)

 


BLACKBOXWINLOGON: 1

 

PROCESS_NAME:  System

 

STACK_TEXT:  
ffffa48b`d53d78f8 fffff803`558f158e : 00000000`00000116 ffffe301`779e3050 fffff803`5b08bc30 ffffffff`c0000001 : nt!KeBugCheckEx
ffffa48b`d53d7900 fffff803`5589985b : fffff803`5b08bc30 ffffe301`744d5000 ffffe301`744d50f0 00000000`00000000 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffffa48b`d53d7940 fffff803`5589a62e : ffffe301`00000101 00000000`00002000 ffffe301`744d5000 00000000`01000000 : dxgkrnl!DXGADAPTER::PrepareToReset+0x1a3
ffffa48b`d53d7990 fffff803`558f0cb5 : 00000000`00000100 ffffe301`744d5a50 00000000`00000000 00000000`00000300 : dxgkrnl!DXGADAPTER::Reset+0x28e
ffffa48b`d53d7a10 fffff803`558f0e27 : fffff803`41124440 00000000`00000000 00000000`00000000 00000000`00000300 : dxgkrnl!TdrResetFromTimeout+0x15
ffffa48b`d53d7a40 fffff803`40633f25 : ffffe301`7750d040 fffff803`558f0e00 ffffe301`66accca0 ffffe301`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffffa48b`d53d7a70 fffff803`40746715 : ffffe301`7750d040 00000000`00000080 ffffe301`66a95040 000fa4ef`b59bbfff : nt!ExpWorkerThread+0x105
ffffa48b`d53d7b10 fffff803`407e5078 : ffffd281`f5840180 ffffe301`7750d040 fffff803`407466c0 00024887`0f18f883 : nt!PspSystemThreadStartup+0x55
ffffa48b`d53d7b60 00000000`00000000 : ffffa48b`d53d8000 ffffa48b`d53d1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28

 


SYMBOL_NAME:  amdkmdag+abc30

 

MODULE_NAME: amdkmdag

 

IMAGE_NAME:  amdkmdag.sys

 

STACK_COMMAND:  .thread ; .cxr ; kb

 

FAILURE_BUCKET_ID:  0x116_IMAGE_amdkmdag.sys

 

OS_VERSION:  10.0.19041.1

 

BUILDLAB_STR:  vb_release

 

OSPLATFORM_TYPE:  x64

 

OSNAME:  Windows 10

 

FAILURE_ID_HASH:  {1c94a7e8-453f-c7b9-1484-0a0454a0ee36}

 

Followup:     MachineOwner
---------

Outcomes