AnsweredAssumed Answered

AMD 3500u HDMI external monitor not working

Question asked by amdfan77 on Jun 7, 2020
Latest reply on Jun 20, 2020 by stout

Hi, I recently bought an AMD Laptop with AMD Ryzen 5 3500U, the Lenovo ideapad S340-14API. The laptop display broke, so I need to connect the laptop via HDMI, the problem is always I connect throught HDMI with the AMD Vega 8 Driver installed it displays a blank screen.

 

Curiously with the Microsoft Basic Display Driver the HDMI display works but without sound, bad performance and high temperature, inmediately I install the last driver provided by AMD, or the AMD driver provided by Windows the external HDMI display goes black. Remember, the laptop display is broken.

 

Is there any solution?

 

- Windows 10 2004 (May 2020 Update)

- Latest Laptop Bios provided by Lenovo

- Adrenalin 2020 Edition 20.5.1

 

Thank you

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