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APP crash DEV error 6068 Direct X encountered an unrecoverable error

Question asked by rpac777 on Jun 5, 2020

Hi there, I repeatedly run into application crash with error message DEV error 6068  Direct X encountered an unrecoverable error. Any help greatly appreciated. Thanks!

 

This has happened more often with Radeon Software version 20.5.1.

 

I'm running Radeon RX Vega 64. The full event viewer log is as follows:

 

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1798, time stamp: 0x5ecc0ba5
Faulting module name: igdrcl64.dll, version: 20.19.15.4531, time stamp: 0x57ed260c
Exception code: 0xc0000005
Fault offset: 0x000000000007a74a
Faulting process id: 0xb90
Faulting application start time: 0x01d63af923cf9134
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll
Report Id: 83cc8968-9065-483b-910f-247cb35f3b81
Faulting package full name:
Faulting package-relative application ID

 

 

Below is my a subset of my dxdiag output:

 

Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 04/24/15 19:24:10 Ver: 24.01 (type: BIOS)
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16326MB RAM
Page File: 11123MB used, 37202MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

 

Display Devices
---------------
Card name: Radeon RX Vega
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x687F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_687F&SUBSYS_0B361002&REV_C1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16282 MB
Dedicated Memory: 8119 MB
Shared Memory: 8162 MB
Current Mode: 3840 x 1600 (32 bit) (75Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.662109,0.330078), Green(0.300781,0.610352), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG HDR WQHD
Monitor Id: GSM7717
Native Mode: 3840 x 1600(p) (74.997Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\amdxc64.dll
Driver File Version: 27.20.1017.1011 (English)
Driver Version: 27.20.1017.1011
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 5/24/2020 5:00:00 PM, 1959784 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-2B3F-11CF-4170-CF287AC2D635}
Vendor ID: 0x1002
Device ID: 0x687F
SubSys ID: 0x0B361002
Revision ID: 0x00C1
Driver Strong Name: oem23.inf:cb0ae41418d34b7a:ati2mtag_R7500:27.20.1017.1011:PCI\VEN_1002&DEV_687F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Outcomes