Switchable Graphich issue with black screen and freeze

Discussion created by justviewade on Jun 1, 2020
Latest reply on Jun 2, 2020 by justviewade

Hello everyone, I need help, I have an old ASUS X452CP notebook from 2013 with a hybrid grapich card, dGPU = R5 m240 + and IGP = Intel HD 4000.


Nearly 2 years I use my notebook with 2019 amd adernaline drivers which I forgot the version and worked fine, I was encountered problems with my windows, so I reinstalled with a new Windows version and Adrenalin 2020 Edition 20.5.1 for drivers.


When I was installing drivers, my computer suddenly freezes at 93%. still no responsive, I was press key and mouse and got nothing, so restarting was the only solution. After restarting when entering the Windows logo, the notebook displays a black screen and no mouse icon and freezes again ... restart again

I tried to enter through safe mode, and disable dGPU and restarted again and Windows boot will work normally if R5 m240 is disabled . So currently I only use my IGP HD4000 for display.


Trying this drivers in: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r5-series/amd-radeon-r5-200-series/amd-radeon-r5-m240


My efforts: 


-Installing netframework and runtime,
-Remove drivers using DDU in safe mode before trying this:
1. Adrenaline 2020 Edition 20.5.1 Optional
2. Adrenalin 2020 Edition 20.4.2 WHQL
3. Adrenalin 2019 Edition 19.10.2 Optional
All tested in clean install Windows 10 64 bit version 19H2 (Build 18363) and.... still got freeze again after get install or enable dGPU in device manager.


I searched on google and got people in this forum, and they answered the same problem as me with: (see bottom and still fresh reply) https://community.amd.com/thread/203591

Please Help us, is cause by windows update so we have many problems these day about drivers issues? (sorry for bad gramar)


My Spec is:
Intel Core i3 3217U 1.80 Ghz Ivy Bridge
-VGA Intel HD Graphics 4000
-VGA AMD Radeon R5 M240 1GB DDR3


and this is information and event list in device manager after many restarting :


Device PCI\VEN_1002&DEV_6607&SUBSYS_21441043&REV_00\4&15e38e6&0&0008 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters:
Upper Filters:
Problem: 0x1F
Problem Status: 0xC01E0438