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Ryzen 3600 Idle Crashes

Question asked by ascass on May 27, 2020
Latest reply on Jun 3, 2020 by philippe27

Hey all.

 

Bought the components for this rig in August 2019 for my mother in law to use at work. Her typical workload is word processing / web stuff.

 

Worked well for a few months, now gets BSoD crashes (IRQL, Store Exception, DPC Watchdog, and others). Crashes usually happen when idle or under low load.

 

First few months: fine.

Last couple of months: one-two idle crashes per week.

Now: daily idle crashes.

 

Crashes after 1-2 hours of idle typically. Sometimes the crashes are not BSoD, sometimes they are to BIOS.

 

Ryzen 3600 + Stock Cooler

MSI B450 Tomahawk

Corsair Vengeance LPX 16 GB (2x8) 3200 x 2 (32 GB total)

EVGA 650 GQ 80+ Gold 650W

Samsung 970 EVO 1 TB SSD NVMe M.2

Gigabyte GTX 1050 Ti Windford OC 4GB GDDR5 PCI-E

 

Steps I've taken:

 

Crystal Disk says M2 is good, so does Samsung NVMe utility

Ran memtest, no errors

CPU heat is fine according to CoreTemp

Can run Prime95 no problem (though I only let it go for about an hour)

Various DISM and system file checker stuff

Windows and all drivers fully updated, no apparent errors, no weirdness in Device Manager

Downgraded BIOS to a June or July (I forget) 2019 build, ab rather than abba

Manually set CPU voltage to 1.35v

Clean install of Windows (first try was crashing a lot; second try much less frequent crashes)

Newest drivers, AMD chipset drivers

 

Would post minidump file but sometimes not a BSoD and a new install so not sure if it exists yet (going to go back to her office tonight to try to fix, will post a minidump if one was generated.

 

Why would it work well for a few months and then start dying?

 

Chances i should just RMA this CPU?

 

I'm out of my depths here. I'm not a true enthusiast. I can put together a system and get it past POST and install Windows, but after that I really start struggling. So please assume that I have the capabilities of an intelligent child in the replies.

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