Drivers & Software

[khone]

I have an older model HP that has an AMD 7570 driver for my display.

Lately, I'm having problems with the bottom 1/3 of the monitor being gray-shaded and divided into sections (see atch). I posted a question of MS Community and was told to do a sfc/scannow and reinstall my driver. Everything I try, no luck.

Any ideas on what I can do?

[hardcoregames_]

the drivers for legacy hardware are all on windows update

if windows is a mess you can always reset it and save documents etc

[elstaci · Accepted solution]

I presuming that this is a Desktop with a HD7570 GPU card.

The HD7570 isn't supported with updated AMD Drivers. There are only 2 drivers which were the last update to install: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000-series/amd-radeon-hd-7570 

1-WHQL 2015

2-BETA 2016

If with both AMD Drivers you have the same issue then it is possible your GPU card is going bad. The best way to check this is by installing the HD7570 in another Desktop and see if it does the same thing. If it does then you know the problem is with the GPU card if it doesn't then it is something to do with your Desktop.

Also if your HD7570 is overheating could cause artifacts and symptoms as you are showing. Check the GPU Temperatures and see how hot your GPU card is when the artifacts occurs.  If the GPU is running hot then you may have to replace the Thermal paste on the GPU Heat sink (Cowl) which probably is not efficient any more or check to make sure the GPU Fan is working and running correctly.

EDIT: Also forgot to mention if your PSU is not giving out proper voltage could also cause artifacts or BSODs or Video errors. But that is likely not the cause. Also Overclocking the HD7570 is a major reason besides Overheating to cause Artifacts in a GPU.

[hardcoregames_]

I assume the OP has at least a couple of fans in his rig 

[khone]

Thank you elstaci for your reply.

I'm not having any other problems with anything - only what I'm seeing on my monitor. I'm going to assume the monitor is the problem and get another one. If I still have the same problem, then I'll explore whatever options I may have.

[hardcoregames_]

check the cable first, they are cheap, then look at other components

[khone]

Thanks hardcoregames for that info. Hadn't thought of that. Think I have a spare laying around somewhere.

Will update later.

[hardcoregames_]

khone wrote:

Thanks hardcoregames for that info. Hadn't thought of that. Think I have a spare laying around somewhere.

Will update later.

before  you start spending big buck on hardware, install windows clean to be sure your existing hardware is ok

[elstaci]

If your monitor or cable is the problem and not your GPU then I suggest you unmark my "Correct" answer and mark another answer correct once you find out the actual cause of your monitor's artifacts.

Take care.

[khone]

Well, I'm not sure what the problem is/was.

I turned-on my computer this morning and the shaded area is gone - normal screen. Didn't do a thing or change anything. Totally mystified on this.

If I'm supposed to do anything to close this out, please let me know.

Thanks to all who responded.

[hardcoregames_]

khone wrote:

Well, I'm not sure what the problem is/was.

I turned-on my computer this morning and the shaded area is gone - normal screen. Didn't do a thing or change anything. Totally mystified on this.

If I'm supposed to do anything to close this out, please let me know.

Thanks to all who responded.

windows is not that stable on some machines, looking over the telemetry shows that only 1 in a million are experiencing stability problems

some suggest that older machines may have some issues with the cheap PSU many buy

the graphics card usually lasts until it's yanked for a new one, same for motherboards

older machines have some dodgy capacitors which can be risky and then there is the RoHS solder which can weaken