AnsweredAssumed Answered

Drivers causing BSOD

Question asked by beeeenify on May 18, 2020
Latest reply on May 18, 2020 by pokester

Hi, whenever I use Chrome for a period of time, a BSOD occurs with VIDEO TDR FAILURE and atikmpag.sys failed. I believe the driver is causing this as when I disable the driver, the issue does not occur. I of course want to be using the most up to date drivers to play the newest games but I don't want BSOD to happen. Note: this never occurs when playing games, games run like a beauty. 


I have a new build PC with the following specs:

PowerColor Red Devil Radeon RX 5700

AMD Ryzen 5 3600

MSI B450 Tomahawk Max 

Corsair LPX Vengeance DDR4 16GB 3000MHz

Corsair TX650M PSU 


Windows 10 Home Version 1909 OS Build 18363.836


I have tried Adrenalin 2020 Edition 20.4.1 and 20.3.1. Both caused BSOD. I used DDU to perform a clean install of drivers (tried this more than once) but this did not fix the issue. I have also updated the BIOS which didn't fix the issue.


All the online help refers to changing the atikmpag.sys file. However, when going to C:/Windows/System32/Drivers this file is not there so I cannot attempt this fix. I've seen that you can apparently download this file but I am sceptical about doing this.


I am wondering if using an older driver is better and would fix my problem? Apart from doing a clean install of windows (trying to avoid that) I am out of ideas. 


Any help is greatly appreciated!