AnsweredAssumed Answered


Question asked by fabulousbernt on May 16, 2020
Latest reply on May 17, 2020 by elstaci

Hi, I have a very annoying problem.


Whenever I open a file in Photoshop or start working on a new project in Adobe Premiere Pro I get video_TDR_Failure and a bluescreen. The weird thing here is that It has worked flawlessly in photoshop and premiere pro before without any issues at all, but suddenly this problem has appeared.


I am running

  • Intel i5 8400 processor
  • ASUS AMD Radeon RX 5700 8GB GDDR6 GPU


I have tried the following

  • Update BIOS
  • Revert AMD GPU drivers to earlier versions
  • Deleted old drivers
  • Changed PCIex16 settings in UEFI to Gen 3/Auto
  • Tried earlier versions of Photoshop and Premiere Pro (I have to go back to 2017 to get it to work, I ran 2019 before, now 2020).


I have also tried the power savings "fix" that the people of the internet is talking about.


What should I do?


Best regards