AnsweredAssumed Answered

Error 1603. Please help.

Question asked by fatsquatch on May 15, 2020
Latest reply on May 17, 2020 by elstaci

I recently built a pc with an rx 5700 xt video card. When installing Radeon Software (Adrenaline 2020 20.2.2) I got Error 1603. Despite the error, the software installed and I can use it, but games often run poorly (sometimes they run fine) and the mouse curser often stutters when moving it across the screen. Tried updating to 20.4.2 same error.

 

Another (related?) problem: when restarting the pc through start > power > restart, or when an installer needs to restart the pc, it loads for a long time then I get a blue screen with error DRIVER_POWER_STATE_FAILURE. Then it restarts normally. No blue screen when turning the pc off and on again just when pressing restart.

 

I have tried:

updating windows

disabling antivirus

re-installing c++

factory reset install

AMD cleanup tool

DISM and SFC tools

deleting AMD folders

setting default location for default folders

re-installing windows

 

Is there anything else I should try?

 

the PC = xfx thicc 3 rx 5700 xt video card, r5 3600x cpu, 16gb ram, x570-plus motherboard, corsair rm 750 psu

 

Thanks I appreciate any help.

Outcomes