I recently built a pc with an rx 5700 xt video card. When installing Radeon Software (Adrenaline 2020 20.2.2) I got Error 1603. Despite the error, the software installed and I can use it, but games often run poorly (sometimes they run fine) and the mouse curser often stutters when moving it across the screen. Tried updating to 20.4.2 same error.
Another (related?) problem: when restarting the pc through start > power > restart, or when an installer needs to restart the pc, it loads for a long time then I get a blue screen with error DRIVER_POWER_STATE_FAILURE. Then it restarts normally. No blue screen when turning the pc off and on again just when pressing restart.
I have tried:
factory reset install
AMD cleanup tool
DISM and SFC tools
deleting AMD folders
setting default location for default folders
Is there anything else I should try?
the PC = xfx thicc 3 rx 5700 xt video card, r5 3600x cpu, 16gb ram, x570-plus motherboard, corsair rm 750 psu
Thanks I appreciate any help.