AnsweredAssumed Answered

RX5700XT black screen on boot

Question asked by reppiesaccie on May 13, 2020
Latest reply on May 15, 2020 by taskforce131

Dear AMD users,


a month ago my 5700XT died.
I sent it to the supplier and they confirmed the card was defected, so they send me a new one. 
When i got the card it didn´t work when i put it in the motherboard. I could get sounds of windows starting up but no actual signal input from the GPU to my monitor using the HDMI slot.
I send it back to the supplier and they say it actually works, and they claim they've tested the card.
The odd thing is when i put in my old GPU a AMD Radeon R9 200 Series everything works fine, also before the card died everything worked just fine, no issues with the 5700XT (well a couple at the start but drivers fixed that).
Anybody could help me with what i can do to fix the issue? or maybe the company lied and they sent me a broken GPU?... i brought the PC to a repairshop and they said nothing was wrong with it except the GPU...
Thanks in advance!


What i tried:
Reinstalling Windows and updating it to newest update

Updating BIOS to newest
Installing Radeon software (including drivers)

use power output to max performance
PCLE to Gen3 support on MOBO 


Corsair CX550M PSU PC
Corsair Vengeance LPX CMK16GX4M2E3200C16 16 GB DDR x2
AMD Ryzen 5 3600 processor