AnsweredAssumed Answered

RX5700XT black screen on boot

Question asked by reppiesaccie on May 13, 2020
Latest reply on May 15, 2020 by taskforce131

Dear AMD users,

 

a month ago my 5700XT died.
I sent it to the supplier and they confirmed the card was defected, so they send me a new one. 
When i got the card it didn´t work when i put it in the motherboard. I could get sounds of windows starting up but no actual signal input from the GPU to my monitor using the HDMI slot.
I send it back to the supplier and they say it actually works, and they claim they've tested the card.
The odd thing is when i put in my old GPU a AMD Radeon R9 200 Series everything works fine, also before the card died everything worked just fine, no issues with the 5700XT (well a couple at the start but drivers fixed that).
Anybody could help me with what i can do to fix the issue? or maybe the company lied and they sent me a broken GPU?... i brought the PC to a repairshop and they said nothing was wrong with it except the GPU...
Thanks in advance!

 

What i tried:
Reinstalling Windows and updating it to newest update

Updating BIOS to newest
Installing Radeon software (including drivers)

use power output to max performance
PCLE to Gen3 support on MOBO 

 

Specs:
Asus ROG-STRIX-RX5700XT-O8G-GAMING
MSI B450 TOMAHAWK MAX
Corsair CX550M PSU PC
Corsair Vengeance LPX CMK16GX4M2E3200C16 16 GB DDR x2
AMD Ryzen 5 3600 processor

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